The Gym Group Newcastle City

The gym appears to be double-booking equipment, which is not acceptable. Although I pay a monthly membership to use the equipment, today a trainer placed “reserved” notes on all treadmills for 8:30-9:15 pm. I was already running on one treadmill at the time. No email, app notification, or any other advanced notice was provided. This feels disorganised and creates an unfair situation where equipment can effectively be “claimed” on the spot, preventing other members from using it. The terms and conditions do not state that trainers can remove members from equipment at their discretion or reserve equipment without prior notice. I have not encountered this practice at other gyms, and I would like clarification on the policy and how you will prevent this from happening again.

I needed a 1 day pass and found the online experience very easy to navigate. Well priced and PIN access was sent to my email and by sms immediately. Even at 0500 the access was easy and opened up a brilliant variety of facilities. Absolutely anything, for any type of sportsperson or anyone just needing a workout. Superb value for money.

The gym is easily accessible and has a great range of equipment. The membership is competitive and there is a great variety of classes. The staff are very friendly, knowledgeable and approachable. Excellent place to train.